Frequently asked questions

Each service package includes personalized care tailored to your pet's needs. We provide a safe, cage-free home environment with plenty of attention, playtime, and comfort. Specific inclusions vary by package—check the service details for more information.

Please bring your pet's regular food, any medications they need, and a favorite toy or blanket to help them feel at home. Don't forget to include any special instructions about feeding schedules, behavioral notes, or medical needs.

Cancellations made 48 hours in advance are fully refunded. We understand plans change, so we try to be as flexible as possible while ensuring our guardians can plan their schedules accordingly.

Yes, absolutely. All pet and owner information is kept strictly confidential. We take your privacy seriously and only share information with your assigned guardian to ensure the best care for your pet.

You can reach us through the contact form on our website or via email. We're happy to answer any questions before you book and provide updates during your pet's stay!